Returns & Refunds
You may return new, unused items within 30 days of delivery for a refund. Original shipping charges are non-refundable. All tags and hygiene liners must remain attached and intact for swimwear to be eligible for return.
You may request a prepaid return label for $7.95 or return the item using a carrier of your choice. Return shipping costs will be covered when the return is the result of our error, such as an incorrect or defective item.
We want you to feel confident ordering from Shade Critters. If something is not right, please reach out—our customer service team is committed to helping make it right.
Find answers below to common questions about returns, refunds and exchanges.
How do I start a return?
- Visit the Shade Critters Return Center.
- Enter your order number and the email address used for your order.
- Follow the instructions and select the item or items you wish to return.
- Once your request is approved, you will receive a confirmation email with return-shipping instructions.
What items are returnable?
Items may be returned when they meet all of the following conditions:
- The return is requested within 30 days of delivery.
- The item is unused, unworn and in resellable condition.
- The item is in its original packaging.
- All original tags and hygiene liners remain attached and intact.
What items are non-refundable?
Final-sale items cannot be returned or refunded.
What should I do if my item is damaged or incorrect?
Please contact us within 14 days of delivery if you receive an incorrect, damaged or defective item. Include your order number and clear photos of the item and packaging so our customer service team can assist you.
Do you offer exchanges?
We do not offer direct exchanges at this time. Please return the original item for a refund and place a new order for the preferred size or style.
What refund options are available?
- Refund to the original payment method
- Shade Critters store credit
How do I send my return back?
Return-shipping instructions will be included in the email you receive after your return request is approved. Please follow those instructions carefully and keep your tracking information until your refund is complete.
How soon will I receive my refund?
Once your return is received and inspected, we will email you with the approval or rejection of your refund. Approved refunds are generally processed within 7–10 business days. Your financial institution may require additional time for the credit to appear on your account.
Still have questions?
Visit our FAQ page, email us at returns@shadecritters.com, or call customer service at 772-448-7848.